Frequently Asked Questions

Shopping Information

1. What payment methods do you accept?
2. How do I place an order?
3. I haven’t received a confirmation mail. Now What?
4. My order is cancelled. What could be the reason?
5. My size is not available. What should I do?
6. My coupon code is not working. What should I do?
7. Mason Garments Customs Statement
8. Is a certain item in stock and can I reserve it?
9. Why has my credit card been declined?

Returns And Refunds

1. Can I return my order?
2. I bought a Sale item, can I return it?
3. I returned my order, when do I get my refund?
4. Do I need a Return Form when I send back my order?
5. Where to do I send my returns?
6. Can I exchange my order?
7. What do I have to do with a complaint?
8. Is it possible to cancel or make changes to my order?
9. An item that I have ordered in the past is available cheaper now. How is this possible?
10. I have received the wrong product. Now What?

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Shipping And Handeling

1. What shipping carriers do you use?
2. What is the average delivery time and shipping cost?
3. Is it possible to choose a next-day-delivery option?
4. To which countries do you ship?
5. What is the status of my order?

Mason Garments Webshop

1. Safe and Secure Internet Shopping
2. Webshop Registration
3. I forgot my password! What should i do?