Shopping Information

1. How do I place an order?
2. What is the status of my order?
3. I have not received a confirmation email. What can I do?
4. Can I send my order as a gift? (without invoice)
5. Is a certain item in stock and can I reserve it?
6. Size Chart
7. Which payment methods does Mason Garments accept?
8. How do I use the gift card?
9. My gift card does not work?
10. An item that I have ordered in the past is cheaper now. How is this possible?

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Returns And Refunds

1. Can I return my store purchase by post?
2. Can I return my online order in a store?
3. What happens to your products once they have been inspected by our inspection department and have been categorized as production defects?
4. Can I exchange my online order?
5. I did not receive a return form. Can you re-send this?
6. I have received the wrong product. How do I get the right product?
7. What are the conditions for returning a product?
8. I have returned my order. When will I get my money back?
9. Can I return my online order?

Shipping And Handeling

1. Can I order from abroad?
2. Is it possible to deliver to a PO Box?
3. Do I have to pay import duties to successfully receive my order?
4. Which delivery options can I choose?
5. How can I track my order?
6. Can I have my order delivered to a collection point?
7. What is your average delivery time?

Mason Garments Webshop

1. Do you have your own Mason Garments stores?
2. In which stores can I purchase Mason Garments products?
3. My product has defects, what can I do?
4. What is the status of my complaint/repair?
5. My discount code is not working. What can I do?
6. Contact
7. Contact
8. Do I have a warranty on my purchased products and if so, for how long?
9. Can I contact a retailer?
10. What are the advantages of creating a personal account?

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