Frequently Asked Questions
- What payment methods do you accept?
- How do I place an order?
- I haven’t received a confirmation mail. Now What?
- My order is cancelled. What could be the reason?
- My size is not available. What should I do?
- My coupon code is not working. What should I do?
- Mason Garments Customs Statement
- Is a certain item in stock and can I reserve it?
- Why has my credit card been declined?
Returns And Refunds
- Can I return my order?
- I bought a Sale item, can I return it?
- I returned my order, when do I get my refund?
- Do I need a Return Form when I send back my order?
- Where to do I send my returns?
- Can I exchange my order?
- What do I have to do with a complaint?
- Is it possible to cancel or make changes to my order?
- An item that I have ordered in the past is available cheaper now. How is this possible?
- I have received the wrong product. Now What?