Shopping Information

1. How do I place an order?
2. Can I amend my order?
3. Can I cancel my order?
4. What is the status of my order?
5. Can I change the delivery address when the order has already been placed?
6. My order has been cancelled. What could be the reason?
7. I have not received a confirmation email. What can I do?
8. Can I send my order as a gift? (without invoice)
9. Is a certain item in stock and can I reserve it?
10. An item that I have ordered in the past is cheaper now. How is this possible?

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Returns And Refunds

1. Can I return my online order?
2. Can I return my store purchase by post?
3. What are the conditions for returning a product?
4. I have received the wrong product. How do I get the right product?
5. I did not receive a return form. Can you re-send this?
6. I have returned my order. When will I get my money back?
7. Can I return my online order in a store?
8. What happens to your products once they have been inspected by our inspection department and have been categorized as production defects?
9. Can I exchange my online order?

Shipping And Handeling

1. Which delivery options can I choose?
2. What is your average delivery time?
3. How can I track my order?
4. Can I have my order delivered to a collection point?
5. Can I order from abroad?
6. Is it possible to deliver to a PO Box?
7. Do I have to pay import duties to successfully receive my order?

Mason Garments Webshop

1. Contact
2. What are the advantages of creating a personal account?
3. How can I change my personal details?
4. Is my information secured?
5. How can I receive your newsletter?
6. How do I redeem my discount code?
7. Can I redeem my discount code during the sale?
8. My discount code is not working. What can I do?
9. I forgot to redeem my discount code when placing my order. What can I do?
10. Conditions discount codes

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