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Frequently Asked Questions

Shopping Information (12) »
Where can I find the Mason Garments Size Chart?
What payment methods do you accept?
How do I make a purchase?
I haven’t received a confirmation mail. What do I have to do?
My order is cancelled. What is the reason for this?
My size is not available. What should I do?
My coupon code is not working. What should I do?
What size do I need/How do Mason Garments shoes fit?
Returns And Refund (9) »
Can I return my order?
I bought a Sale item, can I return it?
I returned my order, when do I get my refund?
Do I need a Return Form when I send back my order?
Where to do I send my returns?
Can I exchange my order?
What do I have to do with a complaint?
Is it possible to change or cancel my order?
Shipping And Handeling (4) »
What shipping carriers do you use?
What are the shipping costs and delivery time?
Is it possible to choose a next-day-delivery option?
To which countries do you ship?
Mason Garments Webshop (3) »
Safe and Secure Internet Shopping
Webshop Registration
I forgot my password! What should I do?