Shopping Information

1. How do I place an order?
2. Can I amend my order?
3. What is the status of my order?
4. Can I change the delivery address when the order has already been placed?
5. My order has been cancelled. What could be the reason?
6. I have not received a confirmation email. What can I do?
7. Can I send my order as a gift? (without invoice)
8. Is a certain item in stock and can I reserve it?
9. Can I pay later?
10. My credit card has been declined. What can I do?

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Returns And Refunds

1. Can I return my store purchase by post?
2. Can I return my online order in a store?
3. What are the conditions for returning a product?
4. What happens to your products once they have been inspected by our inspection department and have been categorized as production defects?
5. Can I exchange my online order?
6. I did not receive a return form. Can you re-send this?
7. Can I return my online order?
8. I have received the wrong product. How do I get the right product?
9. I have returned my order. When will I get my money back?

Shipping And Handeling

1. Which delivery options can I choose?
2. How can I track my order?
3. Can I have my order delivered to a collection point?
4. Can I order from abroad?
5. Is it possible to deliver to a PO Box?
6. What is your average delivery time?
7. Do I have to pay import duties to successfully receive my order?

Mason Garments Webshop

1. Conditions discount codes
2. Contact
3. Contact
4. Do I have a warranty on my purchased products and if so, for how long?
5. Can I contact a retailer?
6. In which stores can I purchase Mason Garments products?
7. Do you have your own Mason Garments stores?
8. What is the status of my complaint/repair?
9. My product has defects, what can I do?
10. What are the advantages of creating a personal account?

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