Do I have a warranty on my purchased products and if so, for how long?
Do I have a warranty on my purchased products and for how long?
- Questions about defects get the same answer
According to the "distance selling" law, you are first of all entitled to a 14-day cooling-off period for most purchases you make online. However, there are exceptions to this.
Furthermore, you may expect from Mason Garments that the products are or do what consumers can reasonably expect from them.
Quality and control is an important pillar within the Mason Garments philosophy. If, despite this, you suspect that your product contains a production error, we would of course be happy to look into this. In that case, please contact us by e-mail. Do not forget to include the following information:
- Order number
- Date of purchase
- Description of the miss
- Photos of the entire shoe and the location of the miss.
This information can be sent to firstname.lastname@example.org