1. Can I return my online order?

    Yes you can! Returns can be sent using the return form that you receive with your order. Your package can be sent to the address below: Distriweb B.V. Portsmuiden 94 1046 AM Amsterdam The Netherlands The following rules apply to returns: • Products must be unworn and provided with the ...
  2. Can I return my store purchase by post?

    No, unfortunately it is not possible to return your store purchase to us by post. You can return your purchase at the store where you made your purchase provided that you have the correct receipt.
  3. What are the conditions for returning a product?

    The following rules apply to returns: • Products must be unworn and provided with the original labels. • Products are still in the original and undamaged shoebox. Note that a bag or box must be placed around the shoebox to protect it. • Returns must be provided with the fully completed ...
  4. I have received the wrong product. How do I get the right product?

    Oops, we made a mistake when packing. We of course will be happy to solve this problem for you. Feel free to contact our customer service on telephone number +31 24 808 0304 or send an email to customerservice@masongarments.com so we can help you immediately. If you like, you can already send ...
  5. I did not receive an invoice / return form. Can you re-send this?

    Oops, did we forget to include your invoice or return form? Do you want to return your package? Just email your name and order number to our customer service (customerservice@masongarments.com) and we will send your return form asap.
  6. I have returned my order. When will I get my money back?

    You will always get your purchase amount back the same way that you paid for it. Returns are usually processed within 8-10 business days of receipt. Please note that, depending on your bank, it may take up to 3 business days for the booking to appear on your account.
  7. Can I return my online order in a store?

    No, unfortunately this is not possible. Online orders cannot be returned or exchanged at a store; these can only be returned to our return address with your completely filled in return form enclosed.