Can I return my online order?

Yes you can!

Products must be returned within 14 days of receipt in order to qualify for a refund. The returns must be registered via https://distriparcel.nl Here you can buy your return label which has to be attached to your return-parcel. This is possible for the following countries: Austria, Belgium, France, Germany, Greece, Ireland, Italy, Luxemburg, Slovenia, Spain, The Netherlands and United Kingdom. If your residence is in another country we kindly ask you to choose a shipping method yourself.

In order to qualify for a refund, the following rules apply:

  • Products must be unworn and accompanied by the original tags.
  • Products must be returned in their original and undamaged shoebox.
  • Returns must be provided with the completed Return Form.
  • Shipping fees are non refundable.

If the returned products do not meet these requirements they will not be accepted and send back to you.

Returns are processed within 8 days of receipt. Please note it may take up to 5 days for the booking to appear on your account.

Tip: If you have the possibility, always send your return package via our return system https://distriparcel.nl

If you wish to choose a shipping method yourself please note that Mason Garments is not liable for loss or delay of these packages.

Returns, including the fully completed Return Form, can be send to the following address:

Distriweb B.V.

Portsmuiden 94

1046 AM Amsterdam

The Netherlands

If you have any questions please contact: customerservice@masongarments.com

Categories: Returns And Refunds