Arrange it yourself

Products must be registered within 14 days of receipt to be eligible for a refund. Defective products can also be returned. The return must be registered via: https://masongarments.returnista.com
A return label can also be purchased here, which must be affixed to the return package.

To be eligible for a refund, the following rules apply:
- Products must be unworn and have the original labels
- Shoes are still in the original and undamaged shoe box. Make sure to put a bag or box around the shoebox to protect it
- Returns must be accompanied by the fully completed Return Form
- Return costs are not reimbursed.
If the received products do not meet these requirements, they will not be accepted and will be returned to you.

Returns are processed within 8 days of receipt. Note that it depends on your bank when the chargeback is shown on your account.

Tip: Always send your return package via our return system https://masongarments.returnista.com

TRACK YOUR RETURNS
(check if your returns have already been processed) -> MG Account login

For questions: customerservice@masongarments.com