My order has been cancelled. What could be the reason?

It is possible that you have paid with a credit card without a security code (3D Secure). Our system recognizes such a payment as fraud. We recommend that you use a credit card with a security code or choose another payment method.

Doesn’t the above apply to you? Then contact our customer service on telephone number +31 24 808 0304 or send an e-mail to

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