Sizing: Our shoes are designed to run slightly smaller than average. We recommend sizing up by one whole size for a more comfortable fit due to the snug and glove-like feel of the Sacchetto construction. For example, if you typically wear a EUR 42, we suggest ordering a EUR 43 in Mason Garments for an optimal fit.

Width: Our shoes are designed with a standard width, suitable for most foot shapes. If you have wider feet, you may need to consider sizing up to ensure a comfortable fit.

Arch Support: Our shoes provide moderate arch support, catering to a variety of foot arch types. If you have particularly high or low arches, you may want to consider adding custom insoles for additional support.

Toe Box: Our shoes feature a sleek and tapered toe box, providing a modern and streamlined look. If you prefer a roomier toe box, we recommend sizing up to ensure a more comfortable fit.

Overall Feel: Thanks to the Sacchetto construction, our shoes offer a unique combination of softness, flexibility, and durability. The absence of traditional insole stitching provides a seamless and glove-like fit, making them perfect for fashion-forward sneakerheads who appreciate a sleek silhouette and ultimate comfort.

Remember, finding the perfect fit is crucial to enjoying the full comfort and style of Mason Garments shoes. We recommend referring to our detailed size chart and measuring your feet accurately to ensure the best fit possible, taking into consideration the unique Sacchetto construction. If you have any questions or need further assistance, our dedicated customer service team is always ready to help.

Mason Garments puts effort into sourcing only the highest quality materials. Please note that high quality does not mean that the products are not prone to damage. Please handle your shoes with the utmost care to ensure the longest lifespan.

Tips to elongate the lifespan of your footwear:

- Protect your footwear from too much direct rain, light, extreme heat and cold.
- If the shoes do get wet, dry them with a soft cloth immediately after their contact with water.
- To help hold the shape and absorb any excess moisture, fill the shoes with the provided filling paper when not in use.
- Have a look at our cleaning product page to find the proper products to protect and clean your shoes:

Step 1: When cleaning suedes and nubuck, use the brush from our Jason Markk Suede Cleaning Kit to lightly brush off any excess dirt. Use the harder brush provided in the Jason Markk Essential Kit to lightly brush the outsoles and more durable materials such as leathers.

Step 2: After brushing, use the Jason Markk Suede Cleaning Kit’s eraser to gently erase most stubborn dirt stains on the outsoles, suedes and nubuck.

Step 3: On more durable leathers and outsoles, use the cleaning solution and brush provided in the Jason Markk Essential Kit. Dry gently with a cloth. We do not recommend using this cleaning for dyed suedes and nubuck since they are most likely to bleed in contact with the solution.

Step 4: Protect your suede, nubuck, canvas and other absorbent material shoes against liquids and stains with Jason Markk Repel Spray. The odorless and colorless formula will not alter the look or feel of the material.

Shipping Information

Mason Garments provides worldwide shipping through: Local carrriers & FedEx Express. All shipping services used by Mason Garments provide a tracking number and insurance for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined and shipping fees will be adjusted, unless otherwise requested. Days in the following table refer to business days.

Please note the following: The ordered item(s) will only be sent after the payment is cleared and checked by us. Mason Garments does not deliver to P.O. Boxes address. Moreover, all orders will include an official invoice declaring the exact total amount of the purchased goods in Euro’s. We will not lower the value or mark the item(s) as gift on the invoice of the parcel since it is illegal and in violation with international import regulations as stated in Dutch Law.

WRONG ADDRESS, NON RECEIVED AND RETURNS

If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.

Payment Information

Mason Garments accepts the following forms of payment:

iDeal, Paypal, Klarna, Mistercash / Bancontact, Sofortbanking, Mybank, Maestro, Postepay, Carte Bleue, AMEX and Visa Mastercard.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorisation is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.

Check the Frequently Asked Questions page to find your answer. For all unanswered questions, please contact our customer service. Our customer service is open on working days from 09:00 till 16:00 (CET).

  customerservice@masongarments.com