Frequently Asked Questions

My credit card has been declined. What can I do?

That's very inconvenient! We are happy to help you further.

1. Did you pay with a credit card without a security code (3D Secure)? Our system recognizes such a payment as fraud. We recommend that you use a credit card with security code or choose another payment method.

2. Call your credit card company to find out what goes wrong. Often they can see the problem immediately.

3. Is there nothing wrong according to your credit card company? Then something goes wrong with us. Delete your cookies or place your order in a different browser or with a different device.

4. Still not successful? Please feel free to contact our customer service on telephone number +31 24 808 0304 or send an e-mail to customerservice@masongarments.com. We are ready to help you further.

Categories: Shopping Information