Frequently Asked Questions

Can I return my online order?

Yes you can! Returns can be sent using the return form that you receive with your order. Your package can be sent to the address below:

Distriweb B.V.

Portsmuiden 94

1046 AM Amsterdam

The Netherlands

The following rules apply to returns:

• Products must be unworn and provided with the original labels.

• Products are still in the original and undamaged shoebox. Note that a bag or box must be placed around the shoebox to protect it.

• Returns must be provided with the fully completed return form.

• Return costs are not reimbursed.

If the products received do not meet these requirements, they will not be accepted and sent back to you. Returns are processed within 8-10 business days of receipt. Please note that depending on your bank, it may take up to 3 business days for the booking to appear on your account.

Tip: always send your package with a track and trace code. Mason Garments does not accept any liability for loss or delay of packages during postal service.

Categories: Returns And Refunds