Frequently Asked Questions
What are the conditions for returning a product?
The following rules apply to returns:
• Products must be unworn and provided with the original labels.
• Products are still in the original and undamaged shoebox. Note that a bag or box must be placed around the shoebox to protect it.
• Returns must be provided with the fully completed return form.
• Return costs are not reimbursed.
If the products received do not meet these requirements, they will not be accepted and sent back to you. Returns are processed within 8-10 business days of receipt. Please note that depending on your bank, it may take up to 3 business days for the booking to appear on your account.
Tip: always send your package with a track and trace number. Mason Garments. Does not accept any liability for loss or delay of packages in the postal service.