What are the conditions for returning a product?
The following rules apply to returns:
• Products must be unworn and provided with the original labels.
• Products are still in the original and undamaged shoebox. Note that a bag or box must be placed around the shoebox to protect it.
• Returns must be provided with the fully completed return form.
• Return costs are not reimbursed.
If the products received do not meet these requirements, they will not be accepted and sent back to you. Returns are processed within 14 days of receipt. Please note that depending on your bank, it may take up to 5 business days for the booking to appear on your account.
Tip: always send your package with a track and trace number. Mason Garments. Does not accept any liability for loss or delay of packages in the postal service.