Frequently Asked Questions
My order has been cancelled. What could be the reason?
It is possible that you have paid with a credit card without a security code (3D Secure). Our system recognizes such a payment as fraud. We recommend that you use a credit card with a security code or choose another payment method.
Doesn’t the above apply to you? Then contact our customer service on telephone number +31 24 808 0304 or send an e-mail to email@example.com.