Frequently Asked Questions

I have not received a confirmation email. What can I do?

Thank you for your order!

We usually send a confirmation of your order within 30 minutes. Did you not receive anything? Then it may be that our confirmation has ended up in your Junk E-mail or Spam folder. Is this not the case? Send an e-mail to We will send you the confirmation email as soon as possible.

Already created a personal account? Then you can also find your order under the heading Orders in our menu.

Categories: Shopping Information