Frequently Asked Questions

  1. How do I place an order?

    We are happy to help you place an order. 1. Search the product of your wish on www.masongarments.com. 2. Select your desired size and colour. 3. Click on the Shopping Cart button. Please note, this does not mean that the item is reserved for you. 4. Add multiple products to your shopping ...
  2. Can I amend my order?

    No, unfortunately we cannot make amendments to your order once it has been placed. In order to be able to deliver your order as quickly as possible, we will immediately start packing in our warehouse. When your order leaves our warehouse for delivery, you will receive a PostNL track and trace ...
  3. Can I cancel my order?

    In order to deliver your order as quickly as possible, we immediately start packaging in our warehouse. It is therefore only possible to cancel your order for a short period of time. Did you place your order less than fifteen minutes ago? Feel free to contact our customer service on telephone ...
  4. What is the status of my order?

    How nice that you have placed an order with us! As soon as your package leaves our warehouse you will receive an e-mail with a track and trace code. This allows you to follow your package from door to door.
  5. Can I change the delivery address when the order has already been placed?

    No, unfortunately this is not possible. In order to deliver your order as quickly as possible, we immediately start packaging in our warehouse. Unfortunately we cannot make any changes. It is, however, possible to log in onto the www.PostNL.nl website with your PostNL track and trace code that ...
  6. My order has been cancelled. What could be the reason?

    It is possible that you have paid with a credit card without a security code (3D Secure). Our system recognizes such a payment as fraud. We recommend that you use a credit card with a security code or choose another payment method. Doesn’t the above apply to you? Then contact our customer ...
  7. I have not received a confirmation email. What can I do?

    Thank you for your order! We usually send a confirmation of your order within 30 minutes. Did you not receive anything? Then it may be that our confirmation has ended up in your Junk E-mail or Spam folder. Is this not the case? Send an e-mail to customerservice@masongarments.com. We will send ...
  8. Can I send my order as a gift? (without invoice)

    No, unfortunately we do not (yet) provide this service.
  9. Is a certain item in stock and can I reserve it?

    How nice that you are interested in our collection! At our product pages you can immediately see if a specific item/size/colour is still in stock. Unfortunately you cannot reserve our products in advance. A product is only reserved when the payment has been made. Please note that when you have ...
  10. An item that I have ordered in the past is cheaper now. How is this possible?

    Is an item that you have ordered in the past cheaper now? Then we would like to ask you to first check the following: • Has your order been delivered more than 7 days ago? • Is your size sold out? • Is the offer only valid for different models, sizes or colours? • Is the offer that ...
  11. Which payment methods does Mason Garments accept?

    We would like to make it as easy as possible for you to complete an order with us. To pay at www.MasonGarments.com you can use; iDeal, Visa, MasterCard, PayPal and Klarna pay later.
  12. Can I pay later?

    This is an option! Inspect your purchases first and pay later. With Klarna you do not pay until you have received your products and you have decided whether you want to keep them or not. The transaction costs are 0.95 Euro. Klarna performs a credit check when placing an order and determines ...
  13. My credit card has been declined. What can I do?

    That's very inconvenient! We are happy to help you further. 1. Did you pay with a credit card without a security code (3D Secure)? Our system recognizes such a payment as fraud. We recommend that you use a credit card with security code or choose another payment method. 2. Call your credit ...
  14. Size Chart

    Below you will find our size chart. We recommend that you measure your foot and choose the appropriate size. In general, we recommend that you purchase the shoes in your “normal” size. When you usually wear half sizes, we recommend that you round up.