Frequently Asked Questions

  1. Which delivery options can I choose?

    With us you cannot choose from different delivery options. Within the Netherlands we work with PostNL and internationally with DHL. When you receive your track and trace code from your order, you can track your package from door to door. You also have the option to change the delivery time or ...
  2. What is your average delivery time?

    In the Netherlands the following applies: ordered before 3 p.m., delivered the next day. For international orders: Europe: 2 - 8 days United Kingdom 2 - 4 days United States 10 - 24 days Rest of the world 10 - 24 days These times may vary when in periods of sale, and thus are not binding. ...
  3. How can I track my order?

    The moment your order is shipped out from our warehouse you will receive an e-mail with a track and trace code for your package. You can enter this code on the website www.PostNL.nl/www.dhl.com to see where your package is at that moment and the expected delivery time.
  4. Can I have my order delivered to a collection point?

    Unfortunately, you cannot select this option directly on our website. However, you do have the possibility to change your delivery address with your track and trace code from www.PostNL.nl/www.dhl.com. You can log in and choose to have your package delivered to a Parcel Point. You can pick up ...
  5. Can I order from abroad?

    We ship our products worldwide if requested. We therefore accept credit cards from all countries.
  6. Is it possible to deliver to a PO Box?

    It is not possible to have orders delivered to a PO box.