Frequently Asked Questions

  1. Contact

    Niet gevonden wat u zocht? Neem contact op met onze klantenservice! U kunt ons bereiken op telefoonnummer +31 24 808 0304 of stuur een e-mail naar customerservice@masongarments.com. Beschikbaar op werkdagen van 09.00 uur tot 18.00 uur (CET).
  2. What are the advantages of creating a personal account?

    Filling in the registration form is required to complete every transaction on www.masongarments.com. You can register or log in to your account via the "My account" link. Benefits of a personal account are; • Faster checkout • View and follow your orders • Saving multiple delivery ...
  3. How can I change my personal details?

    You can easily change your details on your personal account page in a few steps. Log in with your account details. Click the subject that you would like to adjust in the left column. Rewrite the field that you want to adjust and click Save at the bottom of the page. Your new data has now been saved.
  4. Is my information secured?

    Our entire website, including the one-step checkout protocol of the webshop, uses the Secure Socket Layering (SSL) encryption technology. Your Internet connection with the Mason Garments website is secured with 256-bit AES encryption on a Comodo RSA Extended Validation certificate that is routed ...
  5. How can I receive your newsletter?

    How nice that you would like to receive our newsletter! You can easily register for this on www.masongarments.com. 1. Log in with your account details 2. Click on Newsletters in the left column 3. Check the box and click Save
  6. How do I redeem my discount code?

    You can enter a discount code in the last step of the order process. At the bottom of the checkout page you will see a bar with Discount code. Enter your discount code here and click on the Use discount code button. When the discount has been processed, the discount amount will be deducted from ...
  7. Can I redeem my discount code during the sale?

    No, unfortunately this is not possible. The discount code cannot be exchanged for products that have already been discounted by us, unless stated otherwise.
  8. My discount code is not working. What can I do?

    Check if you have entered the discount code correctly. If it is correctly spelled but still does not work, please contact our customer service on telephone number +31 24 808 0304 or send an email to customerservice@masongarments.com.
  9. I forgot to redeem my discount code when placing my order. What can I do?

    Unfortunately, after placing an order, it is not possible to settle a discount code afterwards. The customer service cannot help you with this either. You can, of course, use the discount code with your next order.
  10. Conditions discount codes

    Please note that each discount code has specific conditions that the order must comply with before the discount on the order is settled. These conditions are stated with the discount code (for example in e-mail and/or promotion pages). Terms and Conditions: • You can only use one discount ...
  11. Do I have a warranty on my purchased products and if so, for how long?

    You are always entitled to a legal warranty on all products that you purchase from Mason Garments. That means that a product is, or must do, what the consumer can reasonably expect from it. The precise warranty period differs per product. If your purchase is defective, we are ready to help you. ...
  12. My product has defects, what can I do?

    That should not happen! We are happy to discuss the options with you. In order to do so, please contact our customer service on telephone number +31 24 808 0304 or send an e-mail to customerservice@masongarments.com. Hopefully we can come to a good solution together.
  13. What is the status of my complaint/repair?

    We are happy to give you an indication of how long your repair or complaint handling will take! For this, please contact our customer service on telephone number +31 24 808 0304 or send an e-mail to customerservice@masongarments.com.
  14. Do you have your own Mason Garments stores?

    No, we do not have any stores that exclusively sell Mason Garments. However, you can find us at more than 100 retailers worldwide. For our points of sale, click on Retailers in the menu.
  15. In which stores can I purchase Mason Garments products?

    The Mason Garments collection is currently being sold in 12 different countries! For our points of sale, click on Retailers in the menu. You will be presented with an overview of all retailers that sell Mason Garments. They will gladly help you find the perfect pair.
  16. Can I contact a retailer?

    Yes you can! On our Retailers page you will find an overview of all our retailers and their corresponding telephone numbers. They will be able to provide you with more information about the latest collection and the stock they currently hold.
  17. Contact

    Not find what you were looking for? Contact our customer service! You can reach us on telephone number +31 24 808 0304 or send an e-mail to customerservice@masongarments.com. Available on workdays from 9 a.m. till 6 p.m. (CET).