At present, the whole of the Netherlands, like many other countries, is taking precautions in the context of the COVID-19 coronavirus. We also keep a close eye on the situation and always follow RIVM guidelines.
Therefore we have decided to keep our headquarters closed as a precaution and let staff work from home whenever possible. For now, we are able to safely process all placed orders worldwide. As long as the postal service are allowed continue to operate, all orders will be processed as quickly as possible as you are used to from us.
However, we have to adjust the capacity in our distribution center to adhere to the general guidelines. For example, we have start working in shifts of smaller teams to limit contact and avoid it where possible. This with a view to the health of all our employees and of course the general population.
We ask your understanding for any delays this may cause.It is possible that the situation will change in the coming days. As soon as there is a change in our policy, we will keep you updated as much and soon as possible.
Stay safe and take care!
Returns and Refunds
Items must be returned within 7 days (European countries) be it 14 days (countries outside of the European Union) of the order's delivery date. The item(s) must not be worn, altered or washed and be accompanied by original tags. Footwear must be accompanied by the original box in its original condition, without Post labels. Shipping fees are not refundable.
The balance will be refunded to your method of payments within 14 days of the reception of the item at the Mason Garments warehouse. All returns must be authorized by us prior to the return. Returns should be shipped with a service providing a tracking number and insurance as we are not responsible for delayed or lost packages.
Please use and fill in this: Return Form and include it with your shipment.
Please contact us for Returns and Refunds on the emailaddress below and sent your returns to this address:
1046 AM Amsterdam - The Netherlands