Returns and Refunds

 

Products must be returned within 14 days of receipt in order to qualify for a refund. The returns must be registered via our RETURN PORTAL. Here you can buy your return label and track your return at all times. This is possible for the following countries: Austria, Belgium, France, Germany, Greece, Ireland, Italy, Luxemburg, Slovenia, Spain, The Netherlands and United Kingdom. If your residence is in another country we kindly ask you to choose a shipping method yourself.

In order to qualify for a refund, the following rules apply:

  • Products must be unworn and accompanied by the original tags.
  • Products must be returned in their original and undamaged shoebox.
  • Returns must be provided with the completed Return Form.
  • Shipping fees are non refundable.

If the returned products do not meet these requirements they will not be accepted and sent back to you.

Returns are processed within 8 days of receipt. Please note it may take up to 5 days for the booking to appear on your account.

 


If you have any questions regarding your return, please contact us:

via Whatsapp +31 20 225 52 16

via mail support@returnista.nl