Frequently Asked Questions

Shopping Information

  1. How do I place an order?
  2. Can I amend my order?
  3. Can I cancel my order?
  4. What is the status of my order?
  5. Can I change the delivery address when the order has already been placed?
  6. My order has been cancelled. What could be the reason?
  7. I have not received a confirmation email. What can I do?
  8. Can I send my order as a gift? (without invoice)
  9. Is a certain item in stock and can I reserve it?
  10. An item that I have ordered in the past is cheaper now. How is this possible?

Returns And Refunds

  1. Can I return my online order?
  2. Can I return my store purchase by post?
  3. What are the conditions for returning a product?
  4. I have received the wrong product. How do I get the right product?
  5. I did not receive an invoice / return form. Can you re-send this?
  6. I have returned my order. When will I get my money back?
  7. Can I return my online order in a store?

Shipping And Handeling

  1. Which delivery options can I choose?
  2. What is your average delivery time?
  3. How can I track my order?
  4. Can I have my order delivered to a collection point?
  5. Can I order from abroad?
  6. Is it possible to deliver to a PO Box?

Mason Garments Webshop

  1. Contact
  2. What are the advantages of creating a personal account?
  3. How can I change my personal details?
  4. Is my information secured?
  5. How can I receive your newsletter?
  6. How do I redeem my discount code?
  7. Can I redeem my discount code during the sale?
  8. My discount code is not working. What can I do?
  9. I forgot to redeem my discount code when placing my order. What can I do?
  10. Conditions discount codes