Frequently Asked Questions
- How do I place an order?
- Can I amend my order?
- Can I cancel my order?
- What is the status of my order?
- Can I change the delivery address when the order has already been placed?
- My order has been cancelled. What could be the reason?
- I have not received a confirmation email. What can I do?
- Can I send my order as a gift? (without invoice)
- Is a certain item in stock and can I reserve it?
- An item that I have ordered in the past is cheaper now. How is this possible?
Returns And Refunds
- Can I return my online order?
- Can I return my store purchase by post?
- What are the conditions for returning a product?
- I have received the wrong product. How do I get the right product?
- I did not receive an invoice / return form. Can you re-send this?
- I have returned my order. When will I get my money back?
- Can I return my online order in a store?
Shipping And Handeling
Mason Garments Webshop
- What are the advantages of creating a personal account?
- How can I change my personal details?
- Is my information secured?
- How can I receive your newsletter?
- How do I redeem my discount code?
- Can I redeem my discount code during the sale?
- My discount code is not working. What can I do?
- I forgot to redeem my discount code when placing my order. What can I do?
- Conditions discount codes