Shopping Information

  1. How do I place an order?
  2. What is the status of my order?
  3. I have not received a confirmation email. What can I do?
  4. Can I send my order as a gift? (without invoice)
  5. Is a certain item in stock and can I reserve it?
  6. Size Chart
  7. Which payment methods does Mason Garments accept?
  8. How do I use the gift card?
  9. My gift card does not work?
  10. An item that I have ordered in the past is cheaper now. How is this possible?

Returns And Refunds

  1. Can I return my store purchase by post?
  2. Can I return my online order in a store?
  3. What happens to your products once they have been inspected by our inspection department and have been categorized as production defects?
  4. Can I exchange my online order?
  5. I did not receive a return form. Can you re-send this?
  6. I have received the wrong product. How do I get the right product?
  7. What are the conditions for returning a product?
  8. I have returned my order. When will I get my money back?
  9. Can I return my online order?

Shipping And Handeling

  1. Can I order from abroad?
  2. Is it possible to deliver to a PO Box?
  3. Do I have to pay import duties to successfully receive my order?
  4. Which delivery options can I choose?
  5. How can I track my order?
  6. Can I have my order delivered to a collection point?
  7. What is your average delivery time?

Mason Garments Webshop

  1. Do you have your own Mason Garments stores?
  2. In which stores can I purchase Mason Garments products?
  3. My product has defects, what can I do?
  4. What is the status of my complaint/repair?
  5. My discount code is not working. What can I do?
  6. Contact
  7. Contact
  8. Do I have a warranty on my purchased products and if so, for how long?
  9. Can I contact a retailer?
  10. What are the advantages of creating a personal account?