- How do I place an order?
- What is the status of my order?
- I have not received a confirmation email. What can I do?
- Can I send my order as a gift? (without invoice)
- Is a certain item in stock and can I reserve it?
- Size Chart
- Which payment methods does Mason Garments accept?
- How do I use the gift card?
- My gift card does not work?
- An item that I have ordered in the past is cheaper now. How is this possible?
Returns And Refunds
- Can I return my store purchase by post?
- Can I return my online order in a store?
- What happens to your products once they have been inspected by our inspection department and have been categorized as production defects?
- Can I exchange my online order?
- I did not receive a return form. Can you re-send this?
- I have received the wrong product. How do I get the right product?
- What are the conditions for returning a product?
- I have returned my order. When will I get my money back?
- Can I return my online order?
Shipping And Handeling
Mason Garments Webshop
- Do you have your own Mason Garments stores?
- In which stores can I purchase Mason Garments products?
- My product has defects, what can I do?
- What is the status of my complaint/repair?
- My discount code is not working. What can I do?
- Do I have a warranty on my purchased products and if so, for how long?
- Can I contact a retailer?
- What are the advantages of creating a personal account?