Mason Garments - Return Policy
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Return Policy

Products must be returned within 14 days of receipt in order to qualify for a refund. The returns must be registered via our Return Portal. Here you can buy your return label and track your return at all times. This is possible for the following countries: Austria, Belgium, France, Germany, Greece, Ireland, Italy, Luxemburg, Slovenia, Spain, The Netherlands, and United Kingdom. If your residence is in another country, we kindly ask you to choose a shipping method yourself.

In order to qualify for a refund, the following rules apply:

  • Products must be unworn and accompanied by the original tags.
  • Products must be returned in their original and undamaged shoebox.
  • Returns must be provided with the completed Return Form.
  • Shipping fees are non-refundable.

If the returned products do not meet these requirements, they will not be accepted and will be sent back to you.

Returns are processed within 8 days of receipt. Please, note that it may take up to 5 days for the booking to appear on your account.


If you have any questions regarding your return, please contact our partner Returnista via:

phone +31202255216
mail support@returnista.nl

For any other questions, please contact us directly at customerservice@masongarments.com.