Products must be returned within 14 days of receipt in order to qualify for a refund. The returns must be registered via our Return Portal. Here you can buy your return label and track your return at all times. This is possible for the following countries: Austria, Belgium, France, Germany, Greece, Ireland, Italy, Luxemburg, Slovenia, Spain, The Netherlands, and United Kingdom. If your residence is in another country, we kindly ask you to choose a shipping method yourself.
In order to qualify for a refund, the following rules apply:
- Products must be unworn and accompanied by the original tags.
- Products must be returned in their original and undamaged shoebox.
- Returns must be provided with the completed Return Form.
- Shipping fees are non-refundable.
If the returned products do not meet these requirements, they will not be accepted and will be sent back to you.
Returns are processed within 8 days of receipt. Please, note that it may take up to 5 days for the booking to appear on your account.
If you have any questions regarding your return, please contact our partner Returnista via:
For any other questions, please contact us directly at firstname.lastname@example.org.