Essential Kit
Jason Markk's Essential signature kit includes a 4 oz. bottle of their Premium Shoe Cleaning solution and Standard Brush. The perfect pairing to get you started or to maintain your cleaning fix.
PRODUCT DETAILS
SHIPPING AND PAYMENT
Mason Garments provides worldwide shipping through local carriers and FedEx Express. All shipping services used by Mason Garments provide a tracking number and insurance for the cost of your package. If multiple orders are placed with the same shipping destination and on the same account, orders will be combined, and shipping fees will be adjusted unless otherwise requested. Days in the following table refer to business days.
| Destination | Standard delivery time | Standard shipping cost |
Standard shipping cost (order value under € 50) |
FedEx Express delivery time (additional costs may apply) |
| The Netherlands | 1-2 days | Free | 3,95 EUR | - |
| EU | 4-8 days | Free | 5,50 EUR | 72 hrs |
| United Kingdom | 6-8 days | 9,95 EUR | 5,50 EUR | 72 hrs |
| United States | 10-24 days | 14,95 EUR | 5,50 EUR | 72 hrs |
| Rest of the World | 10-24 days | 19,95 EUR | 5,50 EUR | 72 hrs |
Do I have to pay import duties to successfully receive my order?
You will not have to pay import duties for all orders from the European Union (EU). However, if you have placed an order from outside the European Union (EU), you might have to pay import duties to receive your order successfully. Mason Garments is not responsible for the possible import duties of your order. Therefore, Mason Garments highly recommends checking the customs laws of your country before placing an order.
Please note the following: The ordered item(s) will only be sent after the payment is cleared and checked by us. Mason Garments does not deliver to P.O. Boxes address. Moreover, all orders will include an official invoice declaring the exact total amount of the purchased goods in Euros. We will not lower the value or mark the item(s) as a gift on the invoice of the parcel since it is illegal and in violation of international import regulations as stated in Dutch Law.
Wrong address, not received and returns?
If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee (not according to the above table). The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.
PAYMENT INFORMATION
Mason Garments accepts the following forms of payment: iDeal, PayPal, Maestro, Visa, Mastercard, Klarna, Mistercash/Bancontact, Sofortbanking, Mybank, Postepay, Carte Bleue, AMEX.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorisation is completed once the order has been packed and is ready to be shipped. If the billing or shipping information are incorrect or incomplete, we will contact you to confirm them before your order is shipped.
RETURNS
Products must be returned within 14 days of receipt in order to qualify for a refund. The returns must be registered via our Return Portal. Here you can buy your return label and track your return at all times. Orders not sent through our return portal can unfortunately not be accepted.
In order to qualify for a refund, the following rules apply:
- Products must be unworn and accompanied by the original tags.
- Products must be returned in their original and undamaged shoebox.
- Returns must be provided with the completed Return Form.
- Shipping fees are non-refundable.
If the returned products do not meet these requirements, they will not be accepted and will be sent back to you.
Returns are processed within 8 days of receipt. Please, note that it may take up to 5 days for the booking to appear on your account.
If you have any questions regarding your return, please contact our partner Returnista via:
Phone: +31 20 225 52 16
Mail: support@returnista.nl
For any other questions, please contact us directly at customerservice@masongarments.com.
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